This Refund Policy explains how NODAREX handles refund requests for contractor subscriptions, optional payment protection services, and other platform fees. Please read this policy carefully before making any purchase through NODAREX.

1. Contractor Subscription Fees

NODAREX offers monthly subscription plans to qualified home service professionals. The following refund terms apply:

• Monthly Subscriptions: Subscription fees are billed at the start of each billing cycle and are non-refundable once the billing period has begun.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to the platform through the end of the period you have paid for.
• First Billing Period: If you experience a technical issue that prevents you from accessing the platform during your first 7 days after subscribing, you may request a full refund by contacting us at connect@nodarex.com.
• Removal for Cause: If your access is terminated by NODAREX due to a violation of our Terms of Service or platform standards, no refund will be issued for any remaining subscription period.

2. Optional Payment Protection

NODAREX offers optional payment protection on qualifying projects. The following terms apply:

• Fees for payment protection services are non-refundable once a protected project has been initiated.
• If a project is cancelled before any work begins and before funds are released to a contractor, payment protection fees may be refunded at NODAREX's discretion on a case-by-case basis.
• Disputes involving held funds are reviewed individually. NODAREX will make reasonable efforts to resolve disputes fairly and in accordance with the terms agreed upon at the time of enrollment.

3. Financing-Related Fees

Financing options, where available, are offered through select contractors and third-party financing providers. NODAREX does not directly process or control financing transactions. Refund and cancellation terms for financed projects are governed by the agreement between the homeowner, the contractor, and the financing provider.

4. How to Request a Refund

To submit a refund request, contact us with the following information:

• Your name and email address associated with your account.
• The date and amount of the charge in question.
• A brief description of the reason for your refund request.

Send all refund requests to: connect@nodarex.com

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 7 to 10 business days.

5. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Most issues can be resolved quickly and fairly through direct communication. Initiating a chargeback without first contacting NODAREX may result in the suspension of your account pending investigation.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of NODAREX after changes are posted constitutes your acceptance of the revised policy.

7. Contact Us

Questions about this Refund Policy? Reach us at:
NODAREX
Email: connect@nodarex.com
Website: nodarex.com